Delta Remote Jobs ?? [Customer Service Representative] Needed
?? *Job Summary**
Delta Airlines is seeking a motivated and customer-oriented individual to join our team as a Remote Customer Service Representative. This is a full-time position with a competitive salary in the range of $40,000 ?? $50,000 per year. You will be working from the comfort of your own home, catering to the needs of our valued customers. This role is open to residents of New York... State only.
?? *Benefits Include:**
?? Health Insurance
?? Dental Coverage
?? Paid Training
?? Paid Vacations
?? 401(k) Retirement Plan
?? Opportunities for Career Advancement
?? *Job Description**
Delta Airlines is committed to delivering an exceptional flying experience to our customers, and our Customer Service Representatives play a vital role in ensuring passenger satisfaction. As a Remote Customer Service Representative, you will be the first point of contact for our customers. Your primary responsibility will be to address passenger inquiries, resolve any issues, and provide detailed information regarding flights, reservations, and policies.
Your duties will include managing incoming calls and emails, handling customer complaints, and offering personalized solutions to meet their needs. You will also collaborate with other departments to ensure a seamless experience for our customers.
### Responsibilities
?? Answer incoming calls and respond to customer emails in a timely manner.
?? Provide accurate and detailed information regarding flights, policies, and services.
?? Resolve customer complaints and issues efficiently.
?? Process reservations, cancellations, and changes.
?? Collaborate with internal teams to ensure customer satisfaction.
?? Maintain detailed records of customer interactions.
?? Follow up with customers to ensure their issues are resolved.
### Requirements
?? Excellent verbal and written communication skills.
?? High-speed internet connection.
?? Ability to work independently and manage multiple tasks.
?? Strong problem-solving skills.
?? High level of patience and empathy.
?? Basic computer proficiency.
?? Availability to work flexible hours, including weekends and holidays.
### Educational Qualifications
?? High School Diploma or equivalent required.
?? Bachelor??s Degree in a related field is a plus.
### Experience
?? Previous customer service experience preferred, especially in an airline or travel industry.
?? Experience with CRM software is a plus.
### Benefits
?? Comprehensive Health Insurance
?? Dental and Vision Coverage
?? Generous Paid Time Off (PTO)
?? Paid Training Programs
?? 401(k) Retirement Plan with Company Match
?? Employee Discounts on Flights and Travel-related Services
### Company Overview
Delta Airlines is one of the world??s largest global airlines, known for its comprehensive network and reliable service. We are dedicated to making every flight a positive experience for our passengers by providing exceptional customer service, ensuring safety, and promoting a culture of continuous improvement and teamwork. We are looking for individuals who share our passion for excellence and who are committed to providing the highest level of service to our valued customers.
Join Delta Airlines and be a part of a company that values your contributions and invests in your career development. Apply today to become a Remote Customer Service Representative and help us elevate the standards of airline customer service.
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