Remote Customer Service Representative (Needs to be local to NE OH)

Remote Customer Service Representative (Must be local to NE OH)
Pay: $19/hourly
Length: 3+ months...
Location: Remote with 1-2 weeks of onsite training
Schedule: Second shift, M-F, 12-8pm

Staffing Solutions Enterprises is looking for a remote call center representative to assist a local, not-for-profit organization! In this role, you will answer inbound calls regarding public services, social services, and health agencies in near Cleveland.

Why Work Here?
?? Opportunity to work for a non-profit organization.
?? Chance to help others in need.
?? Great team environment!
?? Ability to work from home.

Essential Job Functions/Key Accountabilities:

?? Uses exceptional customer service techniques for handling inbound calls, emails, live, chat etc. to assess needs, and provide information about local resources available.
?? Responds in a professional, nonjudgmental manner when interacting with all populations.
?? Implements customer service techniques for handling calls and de-escalating situations.
?? Implements established processes for understanding individual needs, build an action plan, and follow up with caller once the action plan is put in place.
?? Maintains knowledge of non-profit resources, and participates in team meetings, and completes reading, training, and other assignments.
?? Wired internet connection.

Requirements: ?? Must be detail oriented. ?? Good listening skills ?? Must be able to multitask. ?? Must be calm and not escalate the caller. ?? Must be patient. ?? Ability to adapt to callers from various backgrounds.

If you are looking for an opportunity to make a difference in someone??s life, please apply!

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