Tele Chat / Live Chat Support Agent - Remote / Office
About Baca Consulting Group
Baca Consulting is a Strategy & Operations consulting firm with offices in Las Vegas, NV and Corona,CA. We help executives of construction companies with 100-500 employees in the western and southwestern U.S. increase revenues, reduce costs and improve profit margins. We believe in order to be successful in consulting, you need to have the ability to hear and... genuinely understand the people you're talking with. We also recognize that listening is the key to connecting with people on a personal level, which is critical for successful project implementations. We are great listeners! I have been able through strategic planning, establish business plans, and execute goals and objectives through a collaborative team effort. Those projects include several M & A's and divestitures, increase revenues by going into new markets with new products and services. I reduced costs through effective supply chain management,
Our company is a rapidly growing e-commerce business that offers a wide range of products and services to our customers. As we continue to expand, we are looking for a highly skilled and motivated Tele Chat / Live Chat Support Agent to join our team. This position can be either remote or office-based, providing flexibility for our employees.
Job Description:
As a Tele Chat / Live Chat Support Agent, you will be responsible for providing exceptional customer service and support through our chat platforms. Your main objective will be to assist our customers with any inquiries, concerns, or issues they may have, while maintaining a positive and professional tone.
Key Responsibilities: ?? Respond to customer inquiries in a timely and efficient manner through our chat platforms ?? Provide accurate and detailed information about our products and services ?? Troubleshoot and resolve customer issues and escalate to the appropriate department when necessary ?? Maintain a high level of customer satisfaction by exceeding their expectations and going above and beyond in your interactions ?? Document all customer interactions and inquiries for future reference ?? Collaborate with other team members to ensure a seamless and consistent customer experience ?? Continuously strive to improve and optimize our chat support processes and systems
Requirements: ?? High school diploma or equivalent; Bachelor's degree is a plus ?? Minimum of 2 years of experience in customer service, preferably in a chat support role ?? Excellent written and verbal communication skills with a friendly and professional tone ?? Strong problem-solving and critical thinking skills ?? Ability to multitask and manage time effectively ?? Proficient in using various chat platforms and customer support software ?? Passion for providing exceptional customer service and going above and beyond for customers ?? Ability to work in a fast-paced and constantly evolving environment ?? Flexibility to work in a remote or office-based setting
We Offer:
?? Competitive salary and benefits package
?? Flexible work hours and the option to work remotely
?? Opportunities for growth and career development
?? A positive and collaborative work environment
?? Training and resources to support your success in the role
If you are a highly motivated individual with a passion for delivering exceptional customer service, then we want you on our team! Apply now to join our growing company as a Tele Chat / Live Chat Support Agent.
The pay range for this role is:
28 - 30 USD per hour(Lakewood, CO 80227)
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