Part-Time (Hiring Now) Fedex Online Customer Service Jobs Remote ?? Hiring Now
Job Summary
Are you looking for a flexible part-time opportunity that you can do from the comfort of your home? FedEx is actively hiring for Online Customer Service positions, and we want you on our team! This remote position offers a work schedule of under 4 hours per day, making it perfect for anyone looking to supplement their income or work around other commitments. The role offers a... competitive hourly wage, along with a comprehensive benefits package that includes health, dental, paid training, and paid vacations.
Job Description
As a FedEx Online Customer Service Representative, you??ll be the first point of contact for our valued customers, handling inquiries, resolving issues, and providing exceptional service. This part-time role is ideal for individuals who are detail-oriented, have excellent communication skills, and enjoy working in a team-oriented environment. You??ll be provided with all the necessary training to excel in this role.
Key Responsibilities:
1. Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
2. Resolve customer complaints and issues efficiently, aiming for first-contact resolution.
3. Guide customers through various processes such as tracking shipments, processing returns, and other service requests.
4. Document all customer interactions thoroughly to ensure accurate records.
5. Collaborate with other departments to resolve complex customer issues.
6. Stay updated on company policies, services, and promotions to offer knowledgeable support.
7. Participate in team meetings and ongoing training sessions to improve service quality.
Requirements:
1. Strong communication skills, both written and verbal.
2. Basic computer skills, including familiarity with Microsoft Office and online systems.
3. Ability to multitask and manage time effectively.
4. High-speed internet connection and a reliable computer setup for remote work.
5. Attention to detail and strong problem-solving abilities.
6. Previous customer service experience is preferred but not required.
7. Self-motivated and able to work independently without constant supervision.
Benefits:
?? Competitive hourly wage
?? Flexible work schedule
?? Health and dental insurance
?? Paid training programs
?? Paid vacations
?? Opportunities for career advancement within the company
Educational Qualifications:
?? High school diploma or equivalent required
?? Additional certifications or coursework in customer service is a plus
Experience:
?? Previous customer service experience is preferred but not mandatory
?? Experience working remotely or in a call center environment is a plus
Company Overview
FedEx is a global leader in transportation and logistics, committed to providing fast, reliable, and efficient delivery services. We pride ourselves on our innovative solutions and dedication to customer satisfaction. Our employees are our greatest asset, and we strive to create a supportive and rewarding work environment. By joining the FedEx family, you will have the opportunity to grow your career and be part of a team that makes a difference in the lives of our customers every day.
Apply today to become a part of our dynamic team and take the next step in your career with FedEx!
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