Entry Level Job-Ups Online Customer Service Specialist -Remote
UPS is looking for a driven and experienced Customer Support Assistant to join our team on a part-time basis. This role offers the exciting opportunity to work remotely from San Jose, California, while playing a key role in delivering exceptional service to our valued customers. As a Customer Support Assistant, you will be essential in ensuring customer satisfaction and fostering lasting... relationships.
Key Responsibilities:
Provide prompt and professional customer support via phone, email, and chat.
Serve as the primary contact for customer inquiries, addressing concerns and resolving issues efficiently.
Work closely with cross-functional teams to address customer needs, escalating complex issues when necessary.
Maintain accurate records of customer interactions and transactions.
Utilize company systems to track and monitor customer orders and shipments.
Identify and suggest improvements to enhance processes and customer service.
Participate in training to stay current on product knowledge, customer service techniques, and company policies.
Meet individual and team performance goals to ensure customer satisfaction and contribute to the department??s success.
Qualifications:
Associate degree or higher.
At least 3 years of experience in customer support.
Outstanding communication and interpersonal skills.
Ability to work independently with strong problem-solving skills.
Proficiency in negotiation and time management, with a focus on resolving customer issues effectively.
Strong computer skills, including proficiency in Microsoft Office and CRM software.
Flexibility to work in a fast-paced, remote environment.
Ability to adapt to changing priorities and manage multiple tasks simultaneously.
Experience in the logistics or transportation industry is a plus.
Ideal Candidate Traits:
Resourceful: Capable of thinking creatively and finding innovative solutions to customer issues.
Independent: Self-motivated and able to work autonomously to meet customer needs.
Key Soft Skills:
Negotiation: Ability to negotiate effectively with customers, resolving conflicts and reaching mutually beneficial resolutions.
Time Management: Excellent time management skills to prioritize tasks and meet deadlines efficiently.
Benefits:
Medical Coverage: UPS offers comprehensive medical coverage to eligible employees.
Remote Work Perks: Work from the comfort of your home, eliminating housing costs associated with commuting or relocation.
Profit Sharing: Eligible employees may participate in company profit-sharing initiatives.
Working Environment: At UPS, we set a high standard for achievement and strive for excellence in everything we do. Our team is committed to delivering outstanding customer service within a positive, collaborative work environment.
Equal Opportunity Employer: UPS is an equal opportunity employer, committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. We value diversity and inclusion, recognizing that a diverse workforce enhances our ability to serve customers and drive success
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