Web Chat Assistant - Work from home

• *Job Title:** Web Chat Assistant - Work from Home
• *Company:** Harley-Davidson
• *Location:** Austin, Texas, US...
• *Job Type:** Part-Time
• *Seniority:** Entry Level
• *Years of Experience:** 0

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• *Job Description:**

Join the iconic Harley-Davidson team as a Web Chat Assistant! We are seeking enthusiastic individuals who are ready to help customers experience the thrill and passion of our brand from the comfort of their own homes. This entry-level position is ideal for those who are reliable and resilient, with a keen interest in customer service and a passion for the motorcycle lifestyle. • *Responsibilities:**

• **Customer Engagement:** Communicate with customers via web chat, providing real-time assistance and support related to Harley-Davidson products and services.
• **Product Knowledge:** Maintain a strong understanding of Harley-Davidson products, promotions, and policies to effectively answer customer inquiries and resolve issues.
• **Sales Support:** Assist in driving sales by promoting current offers, merchandise, and services during customer interactions.
• **Issue Resolution:** Proactively address and resolve customer issues, ensuring that each interaction leaves a positive impression and a sense of loyalty toward the Harley-Davidson brand.
• **Documentation:** Accurately document customer interactions and feedback within our customer management system to inform service improvements and track customer journeys.
• **Collaboration:** Work closely with the marketing and sales teams to stay updated on product information, upcoming promotions, and policy changes that may impact customer experience.
• **Performance Metrics:** Meet established performance metrics, including response time, customer satisfaction scores, and chat volume goals.
• **Training Participation:** Engage in ongoing training and professional development programs to enhance knowledge and skills relevant to the position.
• *Requirements:**

• **Education:** High school diploma or equivalent.
• **Technical Skills:** Proficiency in using customer management software, web chat applications, and general computer skills.
• **Personality Traits:**
• **Reliable:** Demonstrate consistent attendance and a strong sense of responsibility in delivering quality customer service.
• **Resilient:** Ability to handle challenging customer interactions with professionalism and a positive attitude, maintaining composure under pressure.
• **Soft Skills:**
• **Project Management:** Capable of managing multiple chats and customer requests efficiently and effectively.
• **Presentation Skills:** Strong verbal communication skills, able to articulate thoughts and provide clear information to customers in a friendly manner.
• **Availability:** Flexibility to work various shifts, including evenings and weekends, as required.
• *Benefits:**

• Comprehensive training and professional development opportunities.
• Visa sponsorship available for eligible candidates.
• Company equipment provided to ensure a smooth and efficient work-from-home experience.
• *Working Environment:**

At Harley-Davidson, we believe in sparking creativity and motivation, creating an environment that inspires greatness. Join us in our mission to elevate the customer experience and showcase the passion that is synonymous with the Harley-Davidson brand.
• *Application Deadline:** 2024-10-02

Harley-Davidson is an equal opportunity employer and strives to create a diverse and inclusive workplace. We encourage all qualified candidates, regardless of race, gender, age, sexual orientation, disability, or other identities, to apply for roles that match their skills and experiences. Join us in riding towards a future of growth and success!

How to apply:

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