Consumer Experience Specialist - Virtual - (Job Number: 24016268)
Employer Industry: Healthcare Services
- Why Consider this Job Opportunity...
- Benefits from Day One
- Paid Days Off from Day One
- Student Loan Repayment Program
- Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)
- Opportunity for career advancement and growth within the organization
- Work remotely from 1035 Red Bud Road, Calhoun, GA 30701
- Supportive and uplifting work environment
- Valued for unique experiences and contributions
- What to Expect (Job Responsibilities):
- Field and resolve inquiries via phone, chat, and other contact methods in the Consumer Experience Center
- Provide exceptional customer service and anticipate consumer needs
- Maintain knowledge of AdventHealth service offerings and contact center technologies
- Confirm consumer identity and resolve inquiries accurately and promptly
- Initiate insurance eligibility and scheduling to maximize resource utilization
- What is Required (Qualifications):
- High-school diploma or equivalent
- 1 year of experience in a call center OR 2 years' prior experience in a customer service environment
- Demonstrated behavior aligned with AdventHealth's mission, vision, and values
- Critical-thinking skills to resolve consumer inquiries and scheduling conflicts
- Knowledge of healthcare setting focused on patient care
- How to Stand Out (Preferred Qualifications):
- Two years of experience in a healthcare setting focused on patient care
- Associate's degree
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