Work from Home Banking Credit Card Customer Service
What Part Will You Play?
?? Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients. Provides standardized or scripted responses by utilizing basic user friendly Graphic User Interface (GUI) screens for client systems and established documentation... and processes. Enters required data into client provided systems and databases. Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.
?? Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries.
What Are We Looking For in This Role?
Minimum Qualifications
?? High School Diploma or Equivalent
?? A minimum of at least six months of contact center or work from contact center experience in the last 18 months.
?? The pay for this role is $15.00 per hour . This is an entry level role and the pay is non-negotiable.
?? You must be flexible and open to a work schedules that are mid shift to late shifts that include working the weekends as part of you weekly schedule.
?? This role requires you to be on camera at all times.
?? This role is not bonus eligible.
?? This is a US based role only.
Preferred Qualifications
?? 12 months of contact center or work from contact center experience in the last 18 months.
?? Banking customer service.
What Are Our Desired Skills and Capabilities?
?? Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
?? Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
?? Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision
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