Web Chat Agent for Automotive and Recreational Vehicle Sales
Description
Our Web Chat Agents are responsible for providing individuals the ability to engage in online conversations regarding automotive and recreational vehicle sales, service, finance, and general dealership inquiries. The primary goal is to represent our dealer clients favorably online and convert these conversations into leads, enabling our clients to generate revenue from their website... traffic.
Company Culture and Environment
We foster a collaborative work environment where team members are encouraged to maintain a positive and professional demeanor. Our culture emphasizes strong communication, adaptability, and the ability to thrive in a fast-paced setting, ideal for individuals who enjoy dynamic work.
Career Growth and Development Opportunities
While the initial role focuses on online chat support, there may be potential for career advancement within the organization as you develop your skills and knowledge about our products and services.
Detailed Benefits and Perks
While specific benefits are not mentioned, the emphasis on skills development and the supportive work environment suggest opportunities for personal and professional growth.
Compensation and Benefits
?? Competitive salary based on experience
?? Opportunities for training and development
?? Flexible working hours may be available
Why you should apply for this position today
This position offers a unique chance to engage with customers and utilize your communication skills in a vibrant industry. By joining our team, you will play an essential role in transforming online inquiries into valuable leads for our clients, contributing to their success while enhancing your customer service expertise.
Skills
?? Excellent customer service skills
?? Ability to multitask effectively
?? Strong written and verbal communication skills
?? Basic internet and Windows-based computer skills
?? Positive and professional demeanor
?? Ability to adapt to change in a quick-paced environment
Responsibilities
?? Handle a wide variety of customer inquiries via online chat
?? Provide accurate information about products and services
?? Schedule appointments based on customer needs
?? Develop and maintain a knowledge base of evolving products and services
?? Capture customer contact information for lead generation
?? Summarize interactions based on customer needs for client review
Qualifications
?? Previous experience in retail customer service or automotive industry preferred but not necessary
?? Must be able to type at least 35 WPM; 40+ preferred
?? Strong decision-making and analytical abilities
?? Fluent English, both spoken and written
?? Fast typing skills are a plus
?? Pleasant, patient, and friendly attitude
Education Requirements
?? High School Diploma, GED, or equivalent certification
Education Requirements Credential Category
?? High School diploma or equivalent
Experience Requirements
?? 2+ years of experience in an office setting, customer interaction, call center, or customer service setting preferred
Why work in Chicago, IL
Chicago offers a vibrant urban environment with a rich cultural scene, diverse dining options, and numerous recreational activities. The city is known for its robust job market, particularly in the automotive and service industries, providing ample opportunities for career growth and networking
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