Chat Agents for Online Automotive Sales
Job Overview
We are seeking dedicated Web Chat Agents to facilitate engaging online conversations with customers regarding automotive and recreational vehicle inquiries, including sales, service, financing, and general dealership questions. Our mission is to represent our dealership clients positively, transforming online interactions into meaningful leads that drive revenue from website... traffic.
Key Responsibilities
Manage a diverse range of customer inquiries via online chat
Deliver accurate information about our products and services
Schedule appointments based on customer needs
Cultivate and maintain a comprehensive knowledge base of our evolving products and services
Capture customer contact details for effective lead generation
Summarize customer interactions for analytical purposes and client review
Required Skills
Exceptional customer service skills
Capability to thrive in a fast-paced environment
Strong decision-making and analytical abilities
Proficient in English, both spoken and written
Fast typing skills (minimum of 35 WPM)
Basic internet and computer literacy
Effective multitasking skills
Qualifications
Previous experience in retail customer service or the automotive industry is preferred, though not mandatory
Ability to type a minimum of 35 WPM (40 WPM or above is advantageous)
A positive and professional demeanor is essential
Excellent written and verbal communication skills
Adaptability to change and enjoyment of a dynamic, fast-paced work environment
High School Diploma, GED, or equivalent certification
Experience in an office setting, customer interaction, call center, or office customer service is preferred, with a minimum of 2 years of experience.
Career Growth Opportunities
The role of a Web Chat Agent provides a solid foundation for career advancement within the automotive sector. You will have the chance to develop invaluable customer service skills that are highly transferable across various roles in the industry.
Employment Type: Full-Time
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