WORK FROM HOME - Customer Support Agent

?? * TEMPS CANNOT BE ABSENT AT ANY TIME DURING TRAINING - Time off during training is not permitted and you must be present each day.

Personal business must be handled outside of training and working hours...
?? * WHEN WORKING FROM HOME, CANDIDATE MUST BE IN A QUIET SPACE (INTERUPTIONS ARE NOT ACCEPTABLE) AS THEY WILL BE ON THE PHONE WITH DONORS.

Local Charlotte, NC candidates ONLY

Temp to Perm

Must be able to train on-site the first few days. After that, the worker will be remote until the office is fully open.

Job Duties:
?? Perform a variety of tele-recruiting functions in support of the defined goals for the Division
?? Contact blood donors by telephone using a dialer system to recruit for blood donation.
?? Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls.
?? Schedule appointments while providing positive service experience to maximize donor show rates.
?? Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience.
?? Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals.
?? Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates.
?? Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability.
?? May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply.
?? Respond to or transfer inbound calls to the appropriate party.
?? Perform other related duties as assigned.
?? May coordinate support of community and business donor groups to assure a positive image of the ARCBS. Other duties as assigned.

Qualifications: ?? High school diploma or equivalent required. ?? Minimum one year of telemarketing, customer service or call center experience is required. ?? Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs. ?? Excellent customer service and problem-solving skills required. ?? Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center.

VACCINATION UPDATE: All new hires be vaccinated against COVID-19 as a condition of employment. This means that all individuals working for the organization must be fully vaccinated against COVID-19 by the start of their employment OR have begun the vaccination process prior to their start date. Upon being offered a position, individuals will be required to submit proof of vaccination.

TRAINING SCHEDULE: Week 1 - Training is in house

Training Hours - Mon 7:45 am - 4:30 pm, Tues ? Friday - 10:00 am to 6:30 pm.

Week 2 ? Nesting/OJT (remote Learning) at home - Mon-Fri - 10:00 am to 6:30 pm

Week 3 ? Mon-Thurs continue Nesting/OJT - 10:00 am to 6:30 pm

Week 3 ? Fri Production ? Will resume Sunday-Thursday Schedule

ACTUAL WORK SCHEDULES AFTER 3 WEEKS OF TRAINING COMPLETED:

FULL-TIME: Sun-11:30am-8:00pm AND Mon-Thurs - 12:00pm-8:30pm

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