Customer Service Officer - Work from home

• *Job Title:** Customer Service Officer - Work from Home
• *Company:** Simon Property Group
• *Location:** Phoenix, Arizona, US...
• *Job Type:** Part-time
• *Seniority:** Entry Level
• *Years of Experience:** 1

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### Job Description

Simon Property Group is seeking a motivated and dedicated **Customer Service Officer** to join our dynamic team. This is a part-time, entry-level position that allows you to work from the comfort of your own home while playing a crucial role in providing exceptional service to our clients. As a Customer Service Officer, you will be the first point of contact for our customers, ensuring their inquiries and concerns are addressed promptly and effectively.

### Key Responsibilities

• **Customer Interaction:** Serve as the primary point of contact for customer inquiries through various communication channels, including phone, email, and chat.
• **Problem Resolution:** Address and resolve customer issues with confidence and reliability, escalating concerns when necessary to ensure customer satisfaction.
• **Product Knowledge:** Maintain an up-to-date understanding of company products, services, policies, and procedures to provide accurate information and support.
• **Data Management:** Enter and update customer information in the database promptly and accurately, ensuring that records are current and organized.
• **Feedback Collection:** Gather customer feedback regarding their experiences and proactively suggest improvements to enhance service quality.
• **Collaboration:** Build strong relationships with colleagues and partners, participating in team meetings and contributing to a positive and productive work environment.
• **Reporting:** Assist in the preparation of reports concerning customer interactions and service metrics, identifying trends and areas for improvement.
• **Training Participation:** Actively engage in training and professional development opportunities provided by the company to enhance skill sets and career growth.

### Requirements • *Qualifications:**

• **Education:** High school diploma or equivalent; further education in customer service or business administration is a plus.
• **Experience:** Minimum of 1 year of experience in customer service or a related field.
• **Computer Skills:** Proficient in Microsoft Office Suite (Word, Excel, Outlook) and experience with customer service software or CRM systems.
• *Personality Traits:**

• **Confident:** Ability to communicate effectively and assertively, fostering trust and rapport with customers and colleagues.
• **Reliable:** Dependable and trustworthy, consistently meeting deadlines and commitments.
• *Soft Skills:**

• **Presentation:** Strong verbal and written communication skills, capable of delivering information in a clear and engaging manner.
• **Leadership:** Demonstrated ability to take initiative and positively influence team dynamics and customer experiences.

### Benefits

• **Travel & Spending Expenses:** Eligible for reimbursement of relevant travel and spending costs incurred while performing job duties.
• **Training & Professional Development:** Opportunities for continuous learning and professional growth through training programs and development resources.
• **Paid Sick Leave:** Access to paid sick leave to support your health and well-being.

### Working Environment

You will be part of a collaborative and supportive remote work environment where building strong relationships with colleagues, clients, and partners is paramount. We value connection and teamwork, even from a distance, fostering a sense of community and shared goals.
• *Application Deadline:** Please submit your application by **November 4, 2024**.

### Equal Opportunity Statement

Simon Property Group is an equal opportunity employer committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences and do not discriminate based on any protected characteristic. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

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