Customer Care Rep (Work from Home w/ on Site Training, Evening Shifts)
Job Description
Job Description...
Home Warranty is currently taking applications for a reliable individual to work in our customer department. The ideal candidate would have strong communication skills as well as computer skills and customer service experience. This opportunity has a variety of job duties, a casual work environment and great benefits with a progressive, fast-growing company. We are looking for Sunday-Thursday 11:00AM to 8:00PM.
During training, you will be required to work in office from 8AM-5PM.
Responsibilities
?? Investigate the nature of the incident being claimed
?? Evaluate inspection reports, photos, previous service invoices
?? Enter data detailing the events and damage related to the incident
?? Review the claim-holder's warranty in order to determine what should be covered
?? Coordinate the services of mechanics to ensure the item is repaired
?? Negotiate claim settlements with claimants
?? Able to meet performance metrics
Qualifications
?? 1+ years prior experience in a similar role or call center experience is strongly preferred
?? Willingness to accept new challenges
?? Superior communication skills
?? Analytical thinking skills
?? A strong attention to detail
?? Ability to handle conflict
?? Sound computer skills or the ability to quickly learn new software
?? A strong work ethic and time management skills
?? Basic knowledge of HVAC, plumbing and/or electrical systems preferred
?? Ability to stay productive while working independently (there will be support for questions after hours)
?? Distraction free workplace/office.
Company Description
Our mission is to provide confidence and peace of mind through financial protection of the repairs and replacements required to keep your home??s mechanical systems and appliances in normal operating condition. Home Warranty prides itself on providing the best value in the home warranty industry, making our Home Protection Plan the home warranty of choice wherever we do business.
Company Description
Our mission is to provide confidence and peace of mind through financial protection of the repairs and replacements required to keep your home??s mechanical systems and appliances in normal operating condition. Home Warranty prides itself on providing the best value in the home warranty industry, making our Home Protection Plan the home warranty of choice wherever we do business
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