ACH Support Analyst - Payment Deposit Services
Description:
Support multiple functions and processes within Payment and Deposit Operations
Primary responsibility is operation support of ACH and Vault applications
Performs business analysis for payment and deposit applications
Acts as first line of contact for user reported inquiries
Ensures high quality support and great service to partners and clients
Assists in identifying and implementing operational improvement concepts
Develops reporting and metrics to measure performance
Communicates clearly with end users and key stakeholders
Mines data from primary and secondary sources
Leads and coordinates small projects and initiatives
Builds relationships and communicates effectively with stakeholders
Requirements: Bachelors Degree or equivalent experience 2+ years in operational or support environment Client centric mindset Excellent written and verbal communication skills Ability to effectively manage change Proven track record of building strong... working relationships Strong decision making and analytical skills Attention to detail in documenting and implementing requirements Highly organized, detail-oriented Ability to facilitate research and resolution of issues Strong aptitude to technology based tools and databases
Benefits:
Short-term incentive compensation
Deferred incentive compensation
Benefits for eligible employees
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