Director of Customer & Community Marketing / Live Chat Agent - US REMOTE
Net Communications is on the lookout for a dynamic Director of Customer & Community Marketing to lead our live chat services, driving engagement and building strong relationships with our customers and community members. This remote position is ideal for a marketing professional with a deep understanding of customer experience and community building. In this role, you will develop and execute... innovative marketing strategies that enhance customer satisfaction, manage our live chat team's performance, and foster an interactive community around our brand. Your vision and leadership will play a critical role in helping us maintain our commitment to exceptional service and customer engagement.
Responsibilities
?? Develop and implement customer and community marketing strategies that align with overall business goals.
?? Lead and manage the live chat team, ensuring high-quality service and effective communication.
?? Analyze customer interactions and feedback to continuously improve community engagement and customer satisfaction.
?? Collaborate with cross-functional teams to create campaigns and content that resonate with our audience.
?? Monitor industry trends and best practices to enhance the customer experience and community initiatives.
?? Report on marketing strategy effectiveness and provide insights and recommendations for improvement.
?? Act as a brand ambassador and maintain strong relationships with community members and stakeholders.
Requirements
?? Bachelor's degree in Marketing, Communications, Business Administration, or related field.
?? 5+ years of experience in customer marketing, community management, or related roles.
?? Proven track record of leading teams and driving customer engagement strategies.
?? Strong understanding of live chat tools and customer service best practices.
?? Exceptional communication and interpersonal skills.
?? Analytical mindset with the ability to interpret data and metrics.
?? Self-motivated and able to work collaboratively in a remote environment
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