Entry Level Remote Customer Service Representative (Prince Edward Island)
Employer Industry: Business Process Outsourcing (BPO)
Why Consider This Job Opportunity...
?? Competitive compensation with regular reviews and raises based on tenure and performance
?? Earn incentives including monetary rewards and prizes such as electronics and vacations
?? Comprehensive benefits including medical, dental, and vision coverage options
?? Opportunity for career advancement within a supportive and engaging work environment
?? Paid time off and paid training opportunities
?? A casual dress code that promotes a fun workplace atmosphere
What To Expect (Job Responsibilities)
?? Listen to customers, understand their needs, and resolve customer issues
?? Utilize systems and technology to complete account management tasks
?? Recognize sales opportunities and apply sales skills to upgrade products
?? Appropriately escalate customer dissatisfaction to the managerial team
?? Ensure first call resolution through effective problem-solving and call handling
What Is Required (Qualifications)
?? Must be 18 years of age or older
?? High school diploma or equivalent
?? Excellent organizational, written, and oral communication skills
?? Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
?? Ability to evaluate, troubleshoot, and follow up on customer issues
How To Stand Out (Preferred Qualifications)
?? The ability to type swiftly and accurately (20+ words a minute)
?? Basic understanding of the Windows operating system
?? Strong team orientation and customer focus
?? An aptitude for conflict resolution, problem solving, and negotiation
?? Ability to thrive in a fast-paced environment where change and ambiguity are prevalent
#BusinessProcessOutsourcing #CustomerService #CareerOpportunities #CompetitiveCompensation #DiversityandInclusion
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