NY- Remote Benefits Rep/ Customer Service Agent

Thomas Talent Network, LLC is currently hiring a remote Benefits Representative/Customer Service Agent to join our dedicated team. As a Benefits Rep/Customer Service Agent, you will be responsible for assisting customers with their benefit inquiries and providing high-quality customer service. This is a remote position that offers flexibility and the opportunity to work from the comfort of your... own home.

Responsibilities: ?? Handle inbound and outbound customer calls regarding benefit-related questions and concerns ?? Assist customers in understanding and navigating their benefit plans ?? Provide accurate information and explanations about available benefits and coverage options ?? Maintain and update customer records and information in a timely manner ?? Resolve customer complaints or issues in a professional and efficient manner ?? Collaborate with team members to ensure excellent customer service and support

Requirements

Requirements: ?? Prior experience in customer service, preferably in a benefits or insurance-related role ?? Strong communication skills, both written and verbal ?? Excellent problem-solving and decision-making abilities ?? Ability to work independently and efficiently in a remote work environment ?? Proficient in using computer systems and software ?? Attention to detail and accuracy in customer interactions and record-keeping

If you are a self-motivated and customer-oriented individual with a strong desire to assist others, we encourage you to apply for this position. Join Thomas Talent Network, LLC and be part of a team dedicated to providing exceptional customer service and support to our valued customers.

Benefits

Full employee benefits, and ample opportunities for career advancement

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