Customer Service Representative - Loan Servicing - Remote - $20-25 p/hr max 30 hrs
This a Full Remote job, the offer is available from: United States, New York (USA)
Job Title: Loan Servicing Customer Service Representative...
Location: Remote (USA Only)
Status Type: 30 hours per week Contractor
Compensation: $20-25 per hour (Contractor)
Job Overview
We are seeking a highly motivated and detail-oriented Loan Servicing Customer Service Representative to become an integral part of our esteemed team. In this pivotal role, you will be responsible for managing inbound communications related to our loan services, delivering unparalleled support to both clients and potential customers. If you thrive in a fast-paced environment, possess exceptional communication prowess, and have a comprehensive understanding of loan products, we encourage you to apply!
Key Responsibilities
?? Manage inbound communications with a warm and professional demeanor.
?? Provide accurate information regarding various loan products, their terms, and application procedures.
?? Assist clients throughout the loan application journey by explaining the required documentation and subsequent steps.
?? Resolve any issues or concerns that clients may encounter with their loan accounts, payments, or transactions.
?? Ensure timely follow-up on customer inquiries to enhance their overall experience.
?? Document client interactions meticulously in our CRM system for accurate reference and follow-up.
?? Collaborate with loan officers and other team members to ensure seamless service delivery and address complex issues as needed.
?? Continuously maintain knowledge of our loan products, policies, and relevant industry regulations.
?? Adhere to compliance standards in all interactions to uphold company integrity.
Required Skills
?? Proven customer service experience of 1-2 years, preferably in loan services, banking, or financial sectors.
?? Strong verbal and written communication skills to convey complex loan terms clearly.
?? Proficient in Microsoft Office, CRM software, and phone systems.
?? Excellent problem-solving skills to manage and resolve client concerns efficiently.
?? Exceptional attention to detail in documenting inquiries and interactions.
?? A customer-centric approach with a genuine passion for helping clients achieve their financial aspirations.
Qualifications
?? High school diploma or equivalent required.
?? Familiarity with various loan products (e.g., home loans, personal loans) is advantageous.
?? Ability to work independently while also thriving in a collaborative team environment.
?? Strong multitasking and organizational skills to effectively manage different communication channels.
?? Bilingual candidates are strongly encouraged to apply.
Career Growth Opportunities
Joining our team offers significant potential for professional development. As we continue to expand our services, there will be various pathways for career advancement within the organization.
Company Culture And Values
Our company prides itself on a strong foundation of integrity and commitment to excellence in the real estate industry. We foster a collaborative and supportive work environment, valuing the contributions of each team member.
Compensation And Benefits
?? $20-25 per hour (Contractor)
?? Flexible remote working environment
Why Join Us
Become part of a reputable private direct lender known for its dedication to excellence in the industry. Collaborate with a passionate team that values your input and offers a flexible, remote work setting. Contribute to our mission of providing exceptional service and support to our clients.
Employment Type: Full-Time
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