Support Agent (100% Remote)

Job Title: Support Agent (100% Remote)

Employment Type: 6-Month Contract...

Location: Remote

Number of Positions: 1

Compensation: $20.00/hr w2

Overview:

We are seeking a Support Agent to provide customer service for a software division that offers integrated accounting, project management, and operations modules for contractors in the U.S. and internationally. This is an entry-level position, ideal for someone with strong communication and customer service skills.

Top Responsibilities: ?? Answer high-volume incoming support calls, chats, emails, and online cases, routing them to appropriate team members. ?? Assist customers with setting up and troubleshooting access to the Customer Portal. ?? Maintain and update customer data in the CRM system, including contact information and software versions. ?? Support customers, sales, and professional services in expediting cases and scheduling software deployment. ?? Manage bounced emails and ensure customer contact information is accurate.

Required Skills:
?? High school diploma or GED.
?? Strong customer service orientation with excellent verbal and written communication skills.
?? Ability to handle a high volume of support requests via phone, chat, and email.
?? Experience with MS Office applications and data entry.
?? Demonstrated dependability and ability to thrive in a fast-paced environment.

Preferred Qualifications: ?? Some college coursework in business, accounting, or computer technology. ?? Customer service experience. ?? Advanced skills in Microsoft Excel and Word.

For immediate consideration please send your resume to Alexis May: [email protected]

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