Customer Service Call Center Representative (Emergency Response) - Remote - Work from Home

Work from home and provide superior customer service in an emergency contact/call center environment through phone and other channels of correspondence.
?? Handle questions and concerns regarding weather related emergencies with the highest degree of courtesy and professionalism.
?? Communicate and provide accurate answers to resolve end-users' questions and concerns.
?? Display empathy, have a passion for customer service excellence, and enjoy helping people, especially those impacted by weather related incidents.
?? Use a respectful and tactful manner to effectively deal with difficult situations.
?? Maintain knowledge of systems/applications/products serviced by the contact center.
?? Ability to follow strict work instructions and procedures.
?? Adapt to continual changes to work instructions and procedures.
?? Available for a flexible schedule from 7 AM to 12AM ET, Monday through Sunday.
?? Attend training as needed.
?? Listen to performance feedback and integrate suggestions into your... daily tasks.
?? Demonstrate a strong attendance record and excellent work ethic.

Qualifications and Skills
?? Must be a U.S Citizen
?? Effective listening & comprehension skills
?? Ability to closely follow instructions
?? Outstanding verbal & written communication skills
?? Analytical & resourceful problem-solving skills
?? Proper telephone etiquette
?? High level of accuracy & attention to detail
?? Computer literacy, technical aptitude & familiarity with basic office software systems
?? Ability to work independently & in a team setting
?? Must be able to pass a Public Trust Background Check

Join our team as a Call Center Representative where your contributions will make a difference!

Job Type: Full-time

Pay: $21.50 per hour

Benefits:
?? Work from home

Experience:
?? Call center: 1 year (Preferred)
?? Customer service: 1 year (Preferred)

Work Location: Remote

Apply Job!