Call Center Service Reps - Hybrid/Remote! Training! Benefits! Career Path! New $20.50/hr Starting Rate!
Employer Industry: Healthcare Services Organization
Why Consider This Job Opportunity...
?? Competitive salary with opportunities for career advancement and growth within the organization
?? Comprehensive benefits package including health insurance and paid time off
?? Flexible remote work option available after initial on-site training period
?? Extensive training and support through a skill-based progression program
?? Opportunity to represent a respected organization and make a positive impact on member experiences
What To Expect (Job Responsibilities)
?? Address member and provider inquiries received through the employer's customer service lines
?? Ensure customer satisfaction by understanding and resolving member/provider needs
?? Document call details accurately for tracking member/provider contacts
?? Identify and communicate trends related to service issues within the organization
?? Escalate member/provider concerns and service issues as necessary
What Is Required (Qualifications)
?? High school diploma required; Bachelor's degree or advanced education is desirable
?? Minimum of 2 years of professional work experience in a customer-facing inbound call center setting
?? Strong multitasking abilities and proficiency in MS Word and MS Excel
?? Excellent typing skills and data entry capabilities
?? Commitment to understanding and executing corporate and departmental policies
How To Stand Out (Preferred Qualifications)
?? Experience in the healthcare industry or with health insurance products
?? Familiarity with Medicaid and Medicare services
?? Strong problem-solving skills and ability to handle difficult situations
?? Experience in a role that required clear and concise documentation
#HealthcareServices #CustomerService #CareerOpportunity #RemoteWork #TrainingProvided
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