Customer Care Specialist II ?? (DAY OR NIGHT SHIFT) - Full time - Part time Remote (remote)

The ideal Customer CARE Specialist is caring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding service to all our customers. This role is a fully remote, work from home position. Shifts: Full-time. Shift times will vary upon business need. Schedule flexibility, including nights. Training: Orientation: 1 week (Tuesday ?? Friday) 7:00AM ?? 4:00PM PST Training: 3 weeks (Monday ?? Friday) 7:00AM ?? 4:00PM PST A day in the life??
?? Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone/email and/or chat contacts
?? Provide Customers with critical service and product information, ensuring customer satisfaction
?? Process orders and enter data into order entry system
?? Track customer packages
?? Other duties as assigned

You own this if you have??
?? 6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)
?? Excellent communication skills
?? The ability to work in a fast-paced environment and demonstrate a high sense of urgency
?? Understanding of computer systems and troubleshooting issues with minimal assistance
?? Ability to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times
?? A quiet, distraction free, secure home workspace
?? The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership
?? Wired, high-speed Internet, Modem or Router w/ Ethernet Port ?? Thin client must connect directly (No Satellite Internet or Wi-Fi)

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