Sales and Solutions Specialist at Walt Disney World
Description
We are looking for a Sales and Solutions Specialist! In this role, you will assist Guests with their digital experience through the website and in the My Disney Experience application. This is an hourly position in an inbound contact center located at Disney Central in Orlando, Florida. The Disney Sales and Solutions Specialist will attend a paid training class where you will participate in multiple performance assessments. The operating hours of Disney Central are Sunday through Saturday, 05:45 a.m. - 12:15 a.m.
Compensation and Benefits
Starting pay rate of $18.90 per hour
Paid training class and performance assessments
Flexible work schedule including overtime, weekends, and holidays
Why you should apply for this position today
This role offers a unique chance to engage with guests and create memorable vacation experiences at Walt Disney World. You will work within a vibrant environment that emphasizes collaboration and excellence, allowing you to grow professionally while making a difference in guests lives.
Skills
Strong written, verbal, and interpersonal communication skills
Conflict resolution and decision-making abilities
Computer proficiency within a Microsoft Windows environment
Knowledge of Disney products
Sales and service experience in a customer service or contact center environment
Bilingual abilities are a plus
Responsibilities
Engage with Guests exploring their desired vacation experience, providing recommendations and direction
Build and manage relationships with Guests and Cast Members from all lines of business
Maintain discretion and Guest confidentiality
Help Guests with handling their accounts
Navigate multiple computer applications including phone, chat, and email
Provide Guest Service when problems arise and help find solutions
Meet required departmental metric expectations and efficiency goals
Assist Guests by providing comprehensive information about resorts and dining
Complete all required Company training and compliance courses
Qualifications
Handle conflict resolution and decision-making through integrity and partner resourcing
No more than one F/O (Falling Behind/OffTrack) in Presenteeism in the last six months
No more than one reprimand within the last six months
Education Requirements
High school diploma or equivalent
Education Requirements Credential Category
High School Diploma
Experience Requirements
Sales and service experience in a customer service or contact center environment
Company Culture and Environment
The Walt Disney Company fosters an inclusive and innovative environment where diverse ideas and perspectives are valued. The company champions a business environment that encourages creativity and growth, making it an ideal place for individuals passionate about providing excellent customer service.
Career Growth and Development Opportunities
Disney offers various training programs and performance assessments that help employees develop their skills and advance their careers within the company.
Why work in Orlando, FL
Orlando is a vibrant city known for its rich culture, entertainment, and outdoor activities. With world-renowned theme parks, a warm climate, and a diverse community, Orlando provides an exciting and dynamic environment for both personal and professional growth.
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