Fully Remote Healthcare Call Center Agents

This position is Fully remote
Job title: Healthcare Call Center Agents
Pay Rate: $16/hr on W2 without benefits
This is a W2 contract
Interview Process: Phone interview
Hiring Process: Paperwork + Background check + Drug Test

Job Description:
?? Knowledge of US Healthcare and basic insurance terminologies. Preferable experience in Medicare Customer Service
?? Answering inbound calls and make Outbound calls related to Policy benefits, eligibility, claim status, check status etc and meets process targets assigned from time to time. Basic Computer Skills, Excellent communication skills and comprehension skills
?? Willingness to work in shifts between 8am - 8pm (shift differential will be provided)
?? To maintain Quality as per process requirement
?? To achieve assigned production targets on regular basis
?? Display high levels of professionalism in the work delivered and overall conduct
?? To maintain confidentiality of work done while in office or WFH environment
?? Regular attendance is mandatory
?? What are the top Must Haves for this role?
?? Must have a minimum 1 year experience in a high-volume inbound Call Center environment with strong customer service skills
?? Must be computer literate and able to multi-task - i.e. document call experience while using the Quality Program.
?? Typing 35/wpm required
?? Excellent communication and interpersonal skills.
?? Must have High school Diploma or GED

Requirements: ?? MEDCARE Advantage Plan Part D - required ?? QNXT experience (preferred) ?? Call center experience and knowledge Benefits: ?? Equipment will be provided ?? All training is paid ?? Get paid on every Friday

Thanks & Regards,

Harry
Recruiter
Reqroute, Inc
Recruiting solutions for the digital world

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