Web Chat Customer Service Representative for Automotive Sales
Description
Our Web Chat Agents provide individuals with the ability to engage in online conversations to inquire about automotive and recreational vehicle sales, service, finance, and general dealership questions. Our focus is to represent our dealer clients favorably online and convert the experience into a lead to generate revenue from their website traffic.
Company Culture and Environment
We emphasize a positive and professional work environment where team members are encouraged to collaborate and support one another in providing exceptional customer service.
Career Growth and Development Opportunities
As a Web Chat Agent, you will have opportunities to enhance your skills in customer service and gain valuable experience in the automotive industry, which can lead to career advancement within the organization.
Detailed Benefits and Perks
While specific benefits are not detailed in the job description, the role provides an opportunity to work in a dynamic environment that values strong customer relationships and may include opportunities for performance-based incentives.
Compensation and Benefits
?? Competitive hourly wage
?? Opportunity for performance-based incentives
?? Ongoing training and support
Why you should apply for this position today
This position is perfect for individuals looking to start or advance their career in customer service within the automotive industry while enjoying a fast-paced and dynamic work environment.
Skills
?? Excellent customer service skills
?? Strong decision-making and analytical abilities
?? Ability to type at least 35 WPM (40 and above preferred)
?? Basic internet and Windows-based computer skills
?? Strong multitasking ability; gaming experience is helpful
?? Excellent written and verbal communication skills
?? Adaptability to change and thriving in a quick-paced work environment
Responsibilities
?? Handle a wide variety of customer inquiries via online chat
?? Provide accurate information about products and services via online chat
?? Schedule appointments based on customer needs
?? Develop and maintain a knowledge base of evolving products and services
?? Capture customer contact information for lead generation and client review
?? Summarize interactions based on customer needs for client review
Qualifications
?? Previous experience in retail customer service or the automotive industry preferred but not required
?? Positive and professional demeanor
?? Strong ability to multitask
?? Fluent in English, both spoken and written
Education Requirements
?? High School Diploma, GED, or equivalent certification required
Education Requirements Credential Category
?? High School Diploma or equivalent
Experience Requirements
?? 2+ years of experience in an office setting, customer interaction, call center, or office customer service setting preferred
?? Must be able to pass a background check
Why work in Chicago, IL
Chicago offers a vibrant urban environment with a rich cultural scene, numerous professional opportunities, and a strong sense of community. Living in Chicago provides access to diverse dining options, entertainment, and recreational activities, making it an excellent place to grow both personally and professionally.
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