Customer Service Representative - After Hours (REMOTE - US Hours)

This a Full Remote job, the offer is available from: United States

Our Client based in the US is offering Elderly Home Based Care and various other services.

They are seeking a Customer Services Representative to join their after hours team.

Fully remote position but based in South Africa.

The hours for this position offers flexibility, with a 3 day working week of 4 hour shifts per day and a Saturday and Sunday shift of 12 hours per day.

Responsibilities
?? Answer all incoming calls.
?? Resolve client and nurse queries that are within the scope of after-hours.
?? Provide timely responses to queries that come in our texting platform.
?? Notify clients and replace caregiver callouts as necessary.
?? Confirm caregivers 1-2 hours before shift start.
?? Perform initial intake for callers potentially interested in services.
?? Document all scenarios on our platform, as well as update caregiver schedules as needed.
?? Non-urgent Admin projects if time allows.

Requirements

Skills
?? Fluent in English
?? Compassionate and confident
?? Responsible and reliable
?? 10+ years?? work experience in customer service + office duties.
?? Adaptable and flexible regarding work hours
?? Impeccable phone and computer skills
?? Staffing and/or health care experience
?? Experience working remotely and independently to the USA.
?? Quiet and professional work-from-home environment
?? Remotely set up with Wi-Fi and load-shedding back-up

This offer from "iSTA Solutions" has been enriched by Jobgether.com and got a NaN% flex score.

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