Home Depot ?? Design Connect Sales Specialist ?? (Virtual) ?? Atlanta, GA

Job title: Design Connect Sales Specialist - (Virtual)

Company: Home Depot

Job description: Position Purpose:

The DesignConnect Sales Specialist is a part of a centralized, contact center design team. DesignConnect is focused on connecting our kitchen experts with our customer's kitchen and bath projects.

DesignConnect Sales Specialists takes inbound inquiries from both internal and external customers via telephone, e-mail, and fax and provide customers with information on product features, advantages and benefits, and make suggestions about related merchandise and installation services. Associates in this position provide fast, friendly service to customers and are responsible for assessing their needs and providing assistance. They know how to properly greet, qualify, recommend, and close sales for customer's kitchen and bath projects.

DesignConnect Sales Specialists focus on providing an effortless customer experience and to ensure an effective hand-off to our Kitchen and Bath Designers at The Home Depot.

Major Tasks, Responsibilities & Key Accountabilities:

45%- CUSTOMER SERVICE: Engage with customers in a positive and professional manner via phone and online, answering customer inquiries, resolving customer issues, and determining customer needs to provide appropriate solution; respond to online customer "ask a kitchen expert" inquiries; schedule appointments for designers

45%-SALES: Creates and drives sales by engaging with customers to understand their needs for the kitchen and bath projects; follows up on counter top and other kitchen and bath product quotes with customers, converting to sales; suggests related items or services to complement products purchased & to achieve individual sales goals.

10%- SELF DEVELOPMENT: Pro-actively seeks knowledge of kitchen and bath products and services to support their role as a subject matter expert for The Home Depot products and services; maintains awareness of industry trends.

Nature and Scope:

Reports to Contact Center Supervisor.

This role has no direct reports.

Environmental Job Requirements:

Environment:

1. Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:

Typically requires overnight travel less than 10% of the time.

ESSENTIAL SKILLS:

Standard Minimum Qualifications:

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Additional Minimum Qualifications:

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Years of Relevant Work Experience:

1 years

Physical Requirements:

Most of the time is spent sitting or standing in the same location or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).

Preferred Qualifications:

• Contact Center Experience

• Sales aptitude including the ability to close the sale, presentation skills, initiative/persistence, adaptability and professionalism

• Some experience in Design, Retail, Specialty Sales, etc.

• Knowledge of CDM, and/or CRM such as Salesforce

• Proficient in MS Office (Word, Excel, PowerPoint, Outlook)

• Excellent organizational skills

• Ability to work independently and with a team

• Strong verbal and written communication skills

Knowledge, Skills, Abilities and Competencies:

• Action Oriented: Identifies new opportunities and areas for improvement. Takes action on tasks and challenges.

• Accuracy: Ensure all customer information is input correctly and free of errors when calculating estimates for customers, placing orders and collecting payment.

• Drives Results: Delivers on commitments and expectations.

• Communicates Effectively: Communicates clearly with customers, teammates, and supervisors in both verbal and written communications. Uses active listening in understanding message content and point of view.

• Collaborates: Contributes to the group's efforts and steps forward to help as needed. Seeks input from others.

• Customer Focus: Keeps the customer as the focal point of activity. Gets the basics right; delivers the day-to-day performance that customer require. Is polite and friendly in customer engagements to drive satisfaction and reduce customer effort.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Expected salary:

Location: Atlanta, GA

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