HIRING NOW for Customer Service and Benefits Specialist (Fully Remote) - KG
About Us:
We are a dynamic and fast-growing company committed to delivering exceptional products and services to our customers. We are looking for a passionate and driven Sales and Service Representative to join our team. As a fully remote entry-level position, this role is ideal for individuals looking to launch their career in sales, customer service, and client relationship management.
Job Overview:
As a Remote Sales and Service Representative, you will play a key role in connecting with potential and existing customers, assisting with inquiries, and delivering an exceptional customer experience. You will work closely with the sales and service teams to support customer needs, address questions, and help drive product sales through personalized service.
This is a great opportunity for self-motivated individuals who are eager to learn, grow, and develop their career in sales and customer service. Full training and support will be provided, so prior experience is not required??just a positive attitude and a passion for helping others!
Key Responsibilities: ?? Sales Support: Assist with inbound customer inquiries, provide product information, and recommend solutions based on customer needs to drive sales ?? Customer Service: Provide timely, friendly, and professional support to customers via phone, email, and chat. Address inquiries, resolve issues, and ensure a positive customer experience ?? Lead Generation: Identify and qualify new leads by engaging with potential customers and introducing them to our offerings ?? Product Knowledge: Learn and maintain in-depth knowledge of our products and services to effectively communicate benefits and solutions to customers ?? Order Processing: Assist with processing orders, tracking shipments, and following up on delivery status ?? Collaboration: Work closely with other team members to achieve sales goals, share feedback, and continuously improve customer experience ?? Record Keeping: Update and maintain accurate customer records and sales data using our CRM system
Qualifications: ?? High school diploma or equivalent (college degree is a plus) ?? Strong communication skills (written and verbal) with the ability to engage and build rapport with customers ?? Self-starter with a positive attitude, eagerness to learn, and strong attention to detail ?? Comfortable working independently in a fully remote environment ?? Basic computer proficiency (email, Microsoft Office, CRM systems) ?? Strong organizational skills with the ability to multitask and manage priorities
What We Offer:
?? 100% Remote Work: Enjoy the flexibility of working from the comfort of your home
?? Training & Development: Comprehensive training program to help you succeed in your role and grow your career
?? Career Growth Opportunities: As an entry-level role, there are plenty of opportunities to advance within the company as you gain experience
?? Supportive Team Environment: Join a friendly and collaborative team that values communication, problem-solving, and growth
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