Help Desk Associate (Night Shift)
Work Timings: Monday to Friday, 10 PM to 6 AM CST (Remote)
Role Description:
The Help Desk Associate (Level 1) role is an integral part of our growing team. We are looking for a competent Help Desk Associate to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. A Help Desk Associate must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company's reputation and business.
Core Responsibilities: ?? Route / Escalate Help Desk tickets to appropriate team members using service desk software to record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. ?? Troubleshoot IT issues remotely using remote support software and onsite from desktops, printers, peripherals and network / Wi-Fi ?? Assisting with the implementation of IT strategy ?? Assist with company expansion and network infrastructure ?? Ensuring continuous uptime for computers, and peripherals, and working with vendors to service basic medical equipment ?? Working with vendors to manage network infrastructure ?? Deploying hardware for new employees ?? Keep accurate inventory of all IT related equipment ?? Other duties as assigned
What are we looking for?
We're looking for motivated professionals with:
?? Phenomenal customer service skills
?? Ability to communicate clearly
?? Flexible and positive attitude
?? Passion for technology and using it to solve problems
?? High level of organization, reliability, and independence
?? Orientation toward detail
?? Demonstrated PC skills (MS Office, Google docs)
?? Ability to research emerging technologies and make recommendations that benefit our business
?? Past professional experience in a fast-paced environment
?? Presentation skills (ability to train new hires on basic usage / setup when starting)
?? At least 2-3 years help desk experience, 2-3 network experience
?? Experience working with a multiple operating systems (Microsoft, Chrome, Mac)
?? Associate's Degree required, Bachelor's degree preferred
?? US work authorization
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