Remote Sales and Customer Care Manager | WFH
Position Title: Customer Care Manager and Sales - Remote | WFH
Job Overview
We are actively seeking a dynamic and personable Customer Care Manager and Sales professional to join our growing team. In this essential role, you will be the initial point of contact for our clients, ensuring they receive exceptional service and contributing to the clinic's success by enhancing patient experiences and revenue generation.
Key Responsibilities
?? Establish and nurture relationships with patients and prospective clients, guaranteeing a welcoming and supportive clinic environment.
?? Engage new patients in in-depth conversations to identify their goals and effectively communicate how our services can support their health journey.
?? Conduct follow-ups to assess patient satisfaction, reduce churn, and reactivate previous clients by offering special promotions.
?? Articulate the value of our services while confidently addressing any pricing inquiries or objections.
?? Provide crucial administrative support to clinic owners, ensuring efficient scheduling and accurate record maintenance.
?? Occasionally assist with childcare to facilitate patient attendance at appointments.
Required Skills
?? Proficient in fostering engaging conversations and providing valuable insights to potential clients.
?? Exhibits a warm and approachable demeanor, with the ability to remember names and personal details to enrich the patient experience.
?? Comfortable utilizing various communication methods, including phone, email, and text, for follow-up interactions.
?? Strong organizational capabilities, including the ability to prioritize multiple tasks effectively.
?? Detail-oriented with a proven track record of reliability and commitment to follow-through.
?? Open to learning and adapting to new challenges, demonstrating a proactive and self-motivated attitude.
?? Previous experience in customer service or hospitality is advantageous but not mandatory.
Qualifications
?? Experience in administrative roles and customer service is ideal.
?? Must be comfortable discussing financial matters related to our services.
?? A positive mindset and dedication to ongoing personal and professional development.
Career Growth Opportunities
By joining our team, you will benefit from extensive mentoring and training designed to sharpen your skills in customer service, administration, and sales. We encourage personal and professional growth within our organization and provide pathways for career advancement and increased compensation.
Company Culture And Values
Our clinic is built on a foundation of compassion, integrity, and a commitment to excellence in service. We highly value each team member and foster an inclusive, supportive environment where everyone can thrive.
Compensation And Benefits
?? Competitive hourly rate ranging from (20 to )25 based on experience.
?? Opportunities for professional advancement and enhanced earnings.
?? Comprehensive benefits package available.
?? Full-time positions (40 hours/week) preferred, but part-time candidates (20+ hours/week) will also be considered.
?? Location: Delafield, WI, with potential remote work options.
Join our mission to make a positive impact on the lives of our clients while advancing your career in a supportive and fulfilling environment. We look forward to your application!
Employment Type: Full-Time
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