Call Center Representative - Work from Home

Remote, USA Full-time Posted 2025-04-16

?? Job Title: ?? Call Center Representative - Work from Home ?? Job Description: ?? True Connect Services LLC is seeking enthusiastic and customer-focused individuals to join our team as Call Center Representatives. This is a remote position, offering you the flexibility to work from the comfort of your home while delivering top-notch customer service. As a Call Center Representative, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with our services. If you are a self-motivated individual with excellent communication skills and a passion for helping others, we would love to hear from you! ?? Key Responsibilities: ?? Answer incoming calls, emails, and live chat inquiries from customers promptly and professionally. ?? Provide accurate information about products, services, and company policies. ?? Resolve customer complaints and escalate issues to the appropriate department when necessary. ?? Process orders, handle billing inquiries, and assist with account management. ?? Document customer interactions and update CRM systems with relevant details. ?? Meet or exceed performance metrics such as response time, call resolution, and customer satisfaction. ?? Stay updated on company products, services, and policies to provide informed assistance. ?? Qualifications: ?? Education: High school diploma or equivalent; additional training or certifications in customer service is a plus. ?? Experience: ?? Prior experience in a call center or customer service role preferred but not required. ?? Benefits: ?? Competitive hourly pay with performance-based incentives. ?? Flexible work-from-home schedule. ?? Paid training and ongoing development opportunities. ?? Opportunities for growth and advancement within the company. ?? How to Apply: ?? Submit your resume and a brief cover letter highlighting your customer service experience and why you??re a great fit for True Connect Services LLC. We look forward to connecting with you! ?? Answer incoming calls, emails, and live chat inquiries from customers promptly and professionally. ?? Provide accurate information about products, services, and company policies. ?? Resolve customer complaints and escalate issues to the appropriate department when necessary. ?? Process orders, handle billing inquiries, and assist with account management. ?? Document customer interactions and update CRM systems with relevant details. ?? Meet or exceed performance metrics such as response time, call resolution, and customer satisfaction. ?? Stay updated on company products, services, and policies to provide informed assistance. ?? Skills: ?? Excellent verbal and written communication skills. ?? Proficiency in using computers and customer service software (CRM experience is a plus). ?? Strong problem-solving skills and ability to think on your feet. ?? Dependable with strong organizational and time management abilities. ?? Technical Requirements: ?? Reliable high-speed internet connection. ?? A quiet, distraction-free workspace. ?? Working knowledge of basic computer operations. ?? Competitive hourly pay with performance-based incentives. ?? Flexible work-from-home schedule. ?? Opportunities for growth and advancement within the company.

Job Types: Full-time, Part-time, Contract, Temporary, Internship

Pay: $9.00 - $18.00 per hour

Expected hours: No less than 20 per week

Benefits:
?? 401(k)
?? 401(k) matching
?? Flexible schedule
?? Referral program

Schedule:
?? Choose your own hours
?? Day shift
?? Evening shift
?? Monday to Friday
?? Night shift
?? Overnight shift
?? Weekends as needed

Experience:
?? Call center: 1 year (Required)
?? Customer service: 1 year (Required)

Work Location: Remote

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