Customer Service Representative At Aetna – Part-Time

Join Aetna’s dynamic team as a Customer Service Representative, where you’ll engage with our valued members and healthcare providers to deliver exceptional service. As a part-time representative, you’ll play a pivotal role in ensuring our customers receive the support they need, contributing to their overall satisfaction and well-being.

What You Will Do:
• Provide prompt, courteous, and accurate responses to inquiries from members, healthcare providers, and internal stakeholders via phone, email, and chat.
• Assist members with understanding their benefits, coverage, and claims processing, ensuring they have the information necessary to make informed healthcare decisions.
• Navigate various computer systems to access and update member information, process claims, and resolve issues efficiently.
• Collaborate with cross-functional teams to escalate and resolve complex member concerns, striving to achieve first-call resolution whenever possible.
• Demonstrate empathy and active listening skills while addressing member concerns and inquiries, fostering positive relationships and trust.

Requirements: • High school diploma or equivalent; some college coursework preferred. • Prior customer service experience in a fast-paced environment, preferably in healthcare, insurance, or a related field. • Excellent communication skills, both verbal and written, with a strong command of English grammar and spelling. • Proficiency in navigating computer systems and basic knowledge of Microsoft Office Suite. • Ability to multitask, prioritize tasks, and adapt to changing priorities in a dynamic work environment. • Empathy, patience, and a genuine desire to help others.

Opportunity Benefits:
• Competitive hourly wage with opportunities for performance-based incentives.
• Flexible part-time schedule with options for morning, afternoon, or evening shifts to accommodate various lifestyles.
• Comprehensive training program to equip you with the knowledge and skills necessary to excel in your role.
• Career development and advancement opportunities within Aetna, with access to ongoing training and professional growth resources.
• Employee benefits package, including medical, dental, and vision coverage, as well as retirement savings options.
• Collaborative and inclusive work culture that values diversity and teamwork, with opportunities to participate in employee resource groups and community service initiatives.

Join Aetna’s team as a part-time Customer Service Representative and make a meaningful difference in the lives of our members while advancing your career in the healthcare industry. Apply now to embark on a rewarding journey with us!

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