Chat Representative - Online Automotive Sales and Support
Job Overview
Join our dynamic team as an Online Chat Representative, where you will serve as the first point of contact for potential customers engaging in online conversations. Your role will be pivotal in addressing inquiries related to automotive and recreational vehicle sales, service, financing, and general dealership questions. By effectively representing our dealer clients online, you will help transform customer interactions into valuable leads, directly contributing to their revenue growth.
Key Responsibilities
?? Manage a diverse array of customer inquiries through online chat.
?? Deliver precise information regarding products and services.
?? Schedule appointments based on customer requirements.
?? Cultivate and maintain a comprehensive knowledge base of products and services.
?? Collect customer contact details for lead generation and review.
?? Summarize interactions tailored to client needs for follow-up.
Required Skills
?? Exceptional written and verbal communication skills.
?? Proficient multitasking capabilities.
?? Fundamental internet and window-based computing skills.
?? Fast typing abilities, with a minimum of 35 WPM required.
?? Adaptability to thrive in a fast-paced environment.
?? A positive and professional demeanor is essential.
Qualifications
?? Previous experience in retail customer service or automotive industries is preferred, but not mandatory.
?? Familiarity with call center or office customer service roles is an advantage.
?? A high school diploma, GED, or equivalent certification is required.
?? A strong ability to make sound decisions and analyze situations effectively is necessary.
Career Growth Opportunities
At our company, we prioritize the growth and development of our team members. We offer ongoing training and opportunities for career advancement, allowing you to enhance your skills while progressing in your professional journey.
Company Culture And Values
We take pride in cultivating a supportive and professional work environment, emphasizing collaboration, adaptability, and a commitment to excellence in customer service. Our culture promotes teamwork and ensures that our employees feel valued and empowered in their roles.
Employment Type: Full-Time
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