E-Commerce Support Specialist - Work remote, no experience needed
The House of Mercier is excited to announce an open position for an E-Commerce Support Specialist in a fully remote capacity. This entry-level role requires no prior experience, making it a perfect opportunity for individuals looking to kickstart their career in the e-commerce industry. As an E-Commerce Support Specialist, you will assist our customers with their online inquiries, ensuring they have a smooth and enjoyable shopping experience with our luxury products.
Responsibilities
Provide friendly and knowledgeable support to customers regarding their e-commerce inquiries through email and live chat.
Assist with order processing, product information, and general inquiries to enhance customer satisfaction.
Resolve customer issues and complaints promptly and professionally.
Document customer interactions accurately to ensure effective communication and service improvement.
Collaborate with team members to identify trends in customer feedback and suggest improvements.
Participate in training to develop your skills and product knowledge.
Stay informed about our product offerings and e-commerce best practices.
Requirements
No prior experience required; a willingness to learn and grow is essential.
Fluency in English is necessary; additional languages are a plus.
Strong communication skills, both written and verbal.
A positive attitude and a strong commitment to customer service excellence.
Ability to work independently and effectively in a remote environment.
Basic computer skills and familiarity with online communication tools are desirable.
A genuine interest in luxury products and eagerness to learn about e-commerce are important.
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Work From Home
Free Food & Snacks
Wellness Resources
Stock Option Plan
Great Salary
Other Perks
Apply Job!