Payment Collection Customer Service Representative - Full-Time Remote | TX
Job Overview
We are actively seeking a motivated Customer Service-Payment Collection Representative to join our dynamic team in a full-time remote capacity. This position offers an exceptional opportunity to assist customers in managing their payment processes while enjoying the flexibility of working from home.
Key Responsibilities
Conduct outbound and select inbound calls to aid customers in payment collection efforts.
Engage with managers for guidance and constructive feedback to refine your customer service skills.
Deliver informed and effective responses to customer inquiries, ensuring their concerns are addressed satisfactorily.
Required Skills
Proven experience in customer service, particularly in remote settings.
Ability to maintain a quiet and dedicated workspace at home with a reliable internet connection.
Competent typing skills for accurately documenting customer interactions on a standard keyboard.
Strong communication skills to effectively resolve customer issues.
Qualifications
High School Diploma or GED is required.
Previous experience in customer service or related roles is preferred.
Career Growth Opportunities
Our organization is committed to your professional development. You will receive regular feedback from management to enhance your skills and performance. Additionally, opportunities for increased earnings are available through performance reviews and incentives.
Company Culture And Values
We pride ourselves on fostering a supportive and engaging virtual work environment. Our team thrives on collaboration, skill enhancement, and a positive community through various contests and rewards. We are an equal opportunity employer, committed to inclusivity and diversity in the workplace.
Compensation And Benefits
Competitive base pay starting at $14 per hour, plus commission.
High-performing individuals have the potential to earn an additional 50% of their hourly wages in incentives.
Comprehensive benefits package, including medical, dental, vision, and life insurance.
Ancillary coverages for maternity pay and other life events.
Paid time off that increases with hours worked and the unique benefit of paid birthdays off for full-time employees with excellent attendance.
Consistent work schedules allowing for effective personal planning.
Employment Type: Full-Time
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