Remote Client Services - National Service Team | WFH
Job Overview
Join our esteemed Client Services department as a vital member of the National Service Team (NST). In this remote role, you will be dedicated to providing outstanding service that surpasses client expectations by proactively managing their inquiries and concerns. This position requires availability from 1:00 pm to 10:00 pm Pacific Time.
Key Responsibilities
?? Respond efficiently and professionally to client inquiries through email and phone, ensuring a positive client experience and swift resolution.
?? Effectively address and resolve issues, escalating when necessary, and collaborate with pertinent departments to deliver accurate, timely solutions.
?? Cultivate and maintain strong relationships with reporters, agencies, videographers, interpreters, and other external partners, treating them as integral team members.
?? Communicate order modifications to relevant partners to ensure prompt fulfillment of requests.
Required Skills
?? Demonstrated expertise in customer service or a related field, with a minimum of 2 years of relevant experience.
?? A strong customer-centric approach coupled with outstanding interpersonal and communication skills.
?? Highly organized and detail-oriented, capable of managing multiple priorities effectively.
?? Proficient in both written and verbal communication, with a commitment to responding to client requests in a timely and precise manner.
Qualifications
?? At least 2 years of related experience in customer service or a similar capacity.
?? A customer-focused professional with a commitment to excellence in service delivery.
Career Growth Opportunities
We are dedicated to fostering your professional development and offer numerous opportunities for personal and career growth. As part of our team, you will gain access to various learning resources designed to enhance your skills and advance your career trajectory.
Company Culture And Values
Our organization is committed to creating an inclusive work environment where every individual feels welcomed, valued, and heard. We celebrate diversity and strive to ensure our team reflects a wide array of backgrounds, perspectives, and experiences.
Compensation And Benefits
?? Competitive hourly pay alongside a comprehensive total rewards package.
?? Comprehensive medical, dental, and vision insurance designed to support your health and well-being.
?? Flexible hybrid or remote work options based on business needs.
?? Robust mental health benefits, including virtual counseling and resources available at little to no cost to you and your household members.
?? Matched 401(k) retirement plan to assist you in saving for your future.
?? Pet insurance to ensure your beloved pets lead happy, healthy lives.
?? Flexible spending accounts for healthcare, dependent care, and transit & parking.
?? Company-paid life insurance and both short-term and long-term disability coverage.
?? A collaborative workplace culture filled with engaging events like our Summer Camp and employee referral programs.
Employment Type: Full-Time
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