Customer Solutions Representative for Digital Marketing - No experience needed

The House of Mercier is a pioneering recruitment agency, connecting talented individuals with exciting career opportunities. We are thrilled to announce the opening for a Customer Solutions Representative for Digital Marketing, where no prior experience is required. This entry-level position is perfect for individuals eager to kickstart their career in digital marketing and customer service. As a Customer Solutions Representative, you will play a vital role in assisting clients with their digital marketing inquiries while learning the ins and outs of the industry. We are looking for passionate and motivated candidates with a desire to learn, who thrive in a collaborative environment. This role is a fantastic opportunity to gain foundational skills in digital marketing, all while providing exceptional service to our clients. Join us at The House of Mercier and take the first step toward a rewarding career where your contributions truly matter.

Responsibilities
?? Assist customers with inquiries related to digital marketing services through various communication channels, including phone, email, and chat.
?? Learn about different digital marketing tools and strategies to provide accurate information to clients.
?? Support clients in navigating their issues and provide effective solutions to enhance their marketing experience.
?? Document customer interactions and feedback to contribute to the continuous improvement of service delivery.
?? Participate in training and development sessions to build your skills and knowledge in digital marketing.
?? Collaborate with team members to ensure a seamless customer experience and contribute ideas for service improvement.

Requirements
?? No prior experience in customer service or digital marketing required; a positive attitude and eagerness to learn are essential.
?? Strong verbal and written communication skills, particularly in English.
?? Ability to engage with customers in a friendly and professional manner.
?? Basic computer skills and familiarity with digital marketing concepts is a plus, but not mandatory.
?? Strong problem-solving skills and the ability to work effectively in a fast-paced environment.
?? Open-mindedness and a willingness to accept feedback and improve.
?? Flexibility to work various shifts, including evenings and weekends, as needed.

Benefits
?? Health Care Plan (Medical, Dental & Vision)
?? Retirement Plan (401k, IRA)
?? Life Insurance (Basic, Voluntary & AD&D)
?? Paid Time Off (Vacation, Sick & Public Holidays)
?? Family Leave (Maternity, Paternity)
?? Short Term & Long Term Disability
?? Training & Development
?? Work From Home
?? Free Food & Snacks
?? Wellness Resources
?? Stock Option Plan

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