Apple Support College Program At Home Advisor - University of California Santa Cruz
Apple Support College Program At Home Advisor - University of California Santa Cruz
Santa Cruz, California, United States
Students
At Apple, we believe that dedication, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a huge impact with our customers. Building this environment starts with you! If you're a problem solver who easily connects with others, helps friends and family troubleshoot issues and are curious about why things work the way they do, you could be the next Apple Support College Advisor. Our Advisors thoughtfully engage with customers, explaining step-by-step solutions with patience and an approach tailored to each individual customer. They help fix technical issues while providing an incredible customer experience!
Description
As an Apple Support College Advisor, your voice is essential in supporting many of our popular products, including iPhones, iPads, MacBooks, iMacs, and more. As our customers?? first point of contact, you??ll be the friendly voice of Apple, providing world-class customer service, troubleshooting, and technical support. We??ll rely on you to listen to our customers and use your technical expertise, creativity, passion, and our documented troubleshooting flow to meet their needs. This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development.
Minimum Qualifications
Enrolled through May of 2027 or later in at least one class at a university in the U.S. pursuing a bachelor??s degree or higher
A quiet home workspace, ergonomic chair, desk
A hard-wired internet connection directly from an internet service provider with a minimum download speed of 10 Mbps and 3 Mbps upload
Available for nine weeks of part-time paid training on a set schedule totaling 24 hours a week
Post training, available to work 20 weekly hours
Able to flex up or down in weekly hours when school is not in session
Able to meet minimum typing speed of 40 WPM while talking with customers
Successful completion of a pre-employment assessment, background check and initial training
2.7 GPA
Key Qualifications
Business, Communications, Computer Science, Engineering or any other tech-related major
Passion for customer service and ownership of the customer experience
Able to navigate difficult conversations and display resilience
Effective time management, including ability to multitask
Able to research and grasp technical information across multiple tools while respecting customer privacy
Pay & Benefits
At Apple, base pay is one part of our total compensation package. The base pay range for this role is between $27.75 and $33.10/hr. You??ll also receive benefits including comprehensive medical and dental coverage, retirement benefits, and reimbursement for certain educational expenses.
Apple is an equal opportunity employer committed to inclusion and diversity.
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