Sr. Business Analyst, Learning Program Insights
Position Purpose:
With minimal supervision, the Business Analyst supports the development of the Program Insights team with skills, tools, and methodologies that generate critical insights for key Talent Management and Development (TM&D) programs to enhance their effectiveness and execution. This includes translating business questions into actionable insights, support ongoing data needs, design tools to facilitate data-driven decisions and deliver high quality analytical solutions. Another area of responsibility is the cleansing, validation, and maintenance of TM&D data sources.
Key Responsibilities: ?? 20% Organize, manage and execute curricula updates along with learning system updates and enhancements using business and systems expertise ?? 20% Gather functional requirements, maintain documentation and develop analytics needed to drive field execution and support of learning initiatives, programs and rollouts. ?? 20% Develop and design dashboards, reports and presentations designed to education, inform and influence business partners in regard to learning execution while supporting field initiatives and business objectives. ?? 20% Assists with training, education and handling customer service questions in regard to the Learning Management System or related subjects. ?? 10% Maintain a working knowledge of the business unit processes, procedures and current LMS application, learning content and distance learning program. Multi-task to work on several projects simultaneously, recommending improvements and that may impact the business. ?? 10% Serve as the Subject Matter Expert in regard to the LMS and reporting functions.
Direct Manager/Direct Reports:
?? Typically reports to the Manager of Learning Execution.
?? A business analyst may report to this role on a permanent basis. It may also require the technical leadership of a project work team: may select team members and assess capabilities, provide technical training, provide information necessary to meet work, project or program objectives, evaluate program or project performance.
Travel Requirements: ?? Typically requires overnight travel less than 10% of the time.
Physical Requirements: ?? Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
?? Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications: ?? Must be eighteen years of age or older. ?? Must be legally permitted to work in the United States.
Minimum Education:
?? The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
?? Bachelor's degree in related field
?? Experience with reporting tools and software such as Google Cloud Platform, Big Query
?? Experience with needs analysis, learning data analysis, and reporting
?? Experience with programming in R and Python
?? Experience with Looker Studio, PowerBI, and Tableau
?? Proficiency with traditional desktop software, especially Microsoft Excel
?? Possesses working knowledge of HR
?? Experience with managing projects
Minimum Years of Work Experience:
?? 4
Competencies:
?? Good oral and written communication skills
?? Excellent interpersonal and customer service skills
?? Organized
?? Ability to juggle multiple priorities and projects
?? Strong computer skills
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