Live Chat Agent at Mulberry Schools Trust San Antonio, TX

Live Chat Agent job at Mulberry Schools Trust. San Antonio, TX. Live Chat Agent

Mulberry Schools Trust is seeking a highly motivated and customer-focused Live Chat Agent to join our team on a full-time basis. As a Live Chat Agent, you will be the primary point of contact for our customers, providing exceptional support and resolving issues via live chat. This is a remote position, and we are looking for someone who is comfortable working independently and as part of a team.
Responsibilities
?? Respond to customer inquiries via live chat in a timely and professional manner
?? Provide accurate and helpful information to resolve customer issues and concerns
?? Utilize technical knowledge of live chat platforms to troubleshoot and resolve technical issues
?? Use problem-solving skills to resolve complex customer issues and escalate when necessary
?? Meet and exceed customer satisfaction targets and quality standards
?? Collaborate with internal teams to resolve customer issues and improve overall customer experience
Qualifications
?? Excellent communication and customer service skills
?? Technical knowledge of live chat platforms
?? Strong problem-solving skills and ability to think critically
?? Ability to work independently and as part of a team
?? High school diploma or equivalent required; some college or degree preferred
?? Previous experience in a customer service or live chat role is an asset
Benefits

As a Live Chat Agent with Mulberry Schools Trust, you will enjoy a range of benefits, including:
?? Competitive salary and benefits package
?? Opportunities for professional growth and development
?? Flexible remote work arrangement
?? Access to cutting-edge technology and tools
?? A dynamic and supportive team environment

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