Live Chat Agent
[Cantin Design LLC] is looking for a Live Chat Agent to join our team . This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities: ?? Manage inbound customer communications - Answer incoming emails to address customer questions, requests and issues. ?? Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs. ?? Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic. ?? Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
Requirements: ?? Bachelor??s degree or equivalent ?? 1-2 years proven experience in supporting client success ?? Excellent written and verbal communication skills ?? Ability to address complaints and issues with effective solutions and a positive attitude ?? Passion for delighting customers with above and beyond service ?? Excellent time-management and prioritization skills ?? Familiarity with CRM system
About [Cantin Design LLC]:
[Cantin Design LLC] is a [it] organization dedicated to [ Empower your business with data-driven digital marketing initiatives, plans, and exceptional insights from our team of expert consultants ].
Our employees enjoy a work culture that promotes [ We focus on delivering actionable plans and strategic direction, empowering your marketing teams to achieve exceptional growth and visibility. ].
[Cantin Design LLC] Health, Dental, Life and AD&D Insurance,Employee Wellness and 401k plans,employee stock purchase plan(ESPP),Paid Time Off and Holidays.].
Employees can also take advantage of [ Our expert consultants will equip your to lead and excel in the digital arena. ].
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