SAP Customer Service and Service Management (US Citizens or GC only)
About Company:
Cognitus combines deep expertise with a passion for innovation to help businesses thrive in today's dynamic market. Our team of skilled consultants across 13 locations brings a wealth of experience across industries and functions, empowering our clients with tailored solutions that drive growth and maximize value. As an SAP Partner, we have access to the latest SAP technologies, tools, and resources, enabling us to deliver cutting-edge solutions that help our clients gain a competitive advantage. Join us today to drive growth, innovation, and success across an evolving business landscape! Inviting Applications for SAP Service Management!!
Experience: 5+ Years
Job Location: Remote with (10-15% travel)
Work Authorization: US Citizens and GC holders
Configuration & Implementation:
?? Configure and implement SAP Service Management (SM) and related modules such as
Customer Service (CS) and SAP S/4HANA Service.
?? Develop and deploy solutions aligned with business requirements, ensuring best practices
and fit-to-standard configurations are applied.
?? Support integration of SAP SM with other SAP modules (e.g., MM, SD, PM) and third-party
systems where applicable.
Support & Troubleshooting:
?? Provide Level 2 and Level 3 support, troubleshooting issues related to service order management, maintenance planning, warranty management, and repair processes.
?? Conduct root cause analysis for issues, proposing effective and timely solutions to minimize disruption.
?? Work collaboratively with onshore teams and client stakeholders to resolve incidents and improve system performance.
Testing & Quality Assurance:
?? Create test scripts and perform end-to-end testing of SAP SM configurations, ensuring that all configurations meet project and client requirements.
?? Support User Acceptance Testing (UAT) by assisting end-users with test execution, capturing results, and resolving any identified issues.
Documentation & Knowledge Transfer:
?? Prepare and maintain comprehensive documentation for configurations, customizations, and user guidelines.
?? Conduct knowledge transfer sessions to educate client teams on new functionalities, process changes, and best practices in service management.
Collaboration & Communication:
?? Work closely with onshore consultants, project managers, and client stakeholders to understand requirements, provide regular updates, and ensure alignment on project goals. *
?? Participate in project meetings, providing input on offshore capabilities and identifying opportunities to optimize offshore support.
Qualifications: ?? Education: ?? Bachelor??s degree in computer science, Information Systems, Engineering, or a related field. 2. Experience: ?? Minimum of 5 years of experience in SAP Service Management or Customer Service (CS) module, including implementation and support. ?? Hands-on experience with SAP S/4HANA Service and understanding of integration points with other SAP modules. * ?? Experience with offshore delivery models, including collaboration with onshore counterparts.
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