Live Chat Expert
Job Role
As a Live Chat Support Representative, you will play a vital role in delivering exceptional customer service and support through live chat channels.
Key Responsibilities: ?? Engage with customers through live chat, responding promptly and accurately to their inquiries and concerns. ?? Assist customers with troubleshooting and resolving product or service issues, ensuring a positive experience. ?? Provide educational content about product features, services, and company policies, promoting a deeper understanding of our offerings. ?? Document customer interactions and maintain detailed records of communication, facilitating seamless collaboration between teams. ?? Collaborate with other departments to escalate and resolve complex issues when necessary, upholding our commitment to exceptional customer service. ?? Monitor and manage multiple customer chats simultaneously, maintaining a focus on efficiency and quality while delivering outstanding results. ?? Gather customer feedback to identify trends and suggest improvements to enhance the customer experience, driving continuous growth and improvement.
Requirements: ?? Proven experience in customer service or support, preferably in a live chat environment, demonstrating a strong track record of success. ?? Excellent written communication skills with a strong command of grammar and spelling, crafting clear and concise messages that engage and inform customers. ?? Ability to empathize with customers and maintain a positive attitude, even in challenging situations, upholding our commitment to exceptional customer service. ?? Strong problem-solving skills and the ability to think critically under pressure, making informed decisions that drive positive outcomes. ?? Familiarity with customer support tools and live chat software, utilizing technology to streamline processes and improve results. ?? Ability to work independently and manage time effectively in a remote or office setting, prioritizing tasks and meeting deadlines with ease. ?? Flexibility to work various shifts, including evenings and weekends, based on business needs, demonstrating adaptability and a willingness to go above and beyond.
Compensation Package:
?? Competitive hourly rate of $19.90 - $32.91.
?? Comprehensive benefits package, including Health, Dental, Life and AD&D Insurance, Employee Wellness and 401k plans, and Employee Stock Purchase Plan (ESPP).
?? Paid Time Off and Holidays, recognizing the importance of work-life balance.
About Us
South Center Printing Inc is a dynamic organization committed to delivering exceptional customer service and support through various communication channels.
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