Call Center Representative *Remote work-must live in MA*

Description:

Your career in Customer Service starts here at Cranney Home Services! A five-star place to work, this is the company that will transform your career as we strive to ensure our employees are taken care of. We are known for stability and offer opportunities for lateral growth.
?? ****Five-Star Place to Work*****
?? Remote (Work from home-Must live in Mass).
?? Part-time: MTF 6:00 pm- 12:00 am & Saturday's 8:00 am-2:00 pm with opportunities to pick up more shifts.
?? This position does not qualify for benefits.
?? Pay: $18-$24 hr.

What must be accomplished:
?? All calls answered with urgency in a professional manner.
?? Call handling and meeting customer needs consistently followed.
?? Meet the call center goal for opportunity expectations in respect to setting appointments.
?? Existing tools, scripts, and systems used consistently to book appointments.
?? Department procedures followed routinely to ensure consistently high sales.
?? Logging into systems in a timely manner
?? Makes follow- up calls to customers for satisfaction of service performed by technicians.
?? Check invoices to ensure technician input proper payment and information in each order for accounting.

How will success be measured:
?? Answer all calls: 100% in a polite professional manner.

Requirements: ?? Customer Services Skills is must. ?? Reliable Wi-Fi at home. ?? Computer literate. ?? Attention to details. ?? Excellent verbal and written communication skills. ?? Ability to work independently. ?? Positive Attitude.

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