Content Moderator - Danish - Hybrid Qormi or remote from anywhere in Malta

Position : Content Moderator

Location : Hybrid Qormi Malta (office) or remote from anywhere in Malta

Employment type : Fulltime

DUTIES AND RESPONSIBILITIES :
?? Review usergenerated content (e.g. sales ads)
?? Support users and answer their questions via email
?? Respond to customer inquiries on all topics related to the online marketplace
?? Participate in regular training sessions to learn and maintain expert knowledge of publication rules market trends and moderation best practices
?? Provide feedback to managers on trends common enduser mistakes and questions
?? Give an input on improvements of publication rules to improve user experiences
?? Follow communication procedures and policies
?? Evaluate and make decisions in accordance with defined policies and guidelines.

REQUIREMENTS :
?? Native / fluent in Danish both verbal and written. Fluent in English (minimum B2 level)
?? Previous experience in content moderation customer care and / or online business will be considered as an advantage
?? Computer literate with working knowledge of Microsoft Office applications
?? Flexible and able to make quick decisions in a dynamic environment
?? Conscientious and reliable
?? Strong attention to detail
?? Customer focused with willingness to assist
?? Team player.

BENEFITS :
?? Competitive salary and benefit package
?? Extra days of vacation on top of common allowance
?? Free fruit tea and coffee if you prefer working in the office
?? Ability to work from home when working late shifts and weekends
?? Free day transport to the office from certain areas within Malta
?? Team performance bonus and working from home allowance
?? Corporate discounts for gym memberships shops and taxis
?? Private Health Insurance eye care tests health and wellbeing professional support
?? Comprehensive training and constant feedback
?? Relocation support for international applicants.

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