Healthcare Senior Manager, Service Delivery - Remote
Join TTEC as a Healthcare Senior Manager and lead innovative service delivery initiatives in the healthcare industry! This is a remote role where you'll have the opportunity to manage high-performing teams and ensure excellent service standards across multiple healthcare projects. As a Senior Manager, you'll oversee strategic operational management, focusing on delivering exceptional customer care and operational excellence in a healthcare context.
Key Responsibilities:
Lead and manage a team focused on healthcare service delivery, ensuring alignment with operational goals and customer satisfaction.
Develop and implement effective service delivery strategies, ensuring best practices in patient care and outcomes.
Collaborate with cross-functional teams, including healthcare professionals and IT, to streamline processes and enhance service quality.
Oversee the quality of care and ensure compliance with healthcare regulations and standards.
Analyze performance data and implement improvements to ensure efficient service delivery.
Build and maintain relationships with key stakeholders, both internal and external, to drive operational success.
Qualifications:
Bachelor's degree or equivalent experience in healthcare or related field.
At least 5 years of experience in service delivery, with a strong background in healthcare management.
Proven leadership experience with the ability to manage and motivate teams.
Strong understanding of healthcare regulations, compliance, and best practices.
Excellent communication, problem-solving, and decision-making skills.
Ability to thrive in a remote work environment and manage virtual teams.
Why TTEC?
Flexibility: Work remotely from anywhere in the U.S.
Impact: Be part of an organization dedicated to improving healthcare delivery.
Growth: Opportunities for career advancement in a dynamic, global organization.
Culture: Join a diverse team committed to fostering an inclusive and supportive work environment.
If you??re passionate about leading healthcare service delivery and looking for a role with meaningful impact, apply now to be a part of TTEC??s mission-driven team!
Apply Job!