American Express Customer Support Remote Jobs (At Work Home)

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you???ll learn and grow as we help you create a career journey that???s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you???ll be recognized for your contributions, leadership, and impact???every colleague has the opportunity to share in the company???s success. Together, we???ll win as a team, striving to uphold our company values and powerful backing promise to provide the world???s best customer experience every day. And we???ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.<strong>How will you make an impact in this role?</strong><strong>Director - Client Management - Virtual</strong>The Director of Account Development / Client Management oversees a portfolio of merchant relationships with companies headquartered across Southern California. The portfolio is a mix of diverse clients across B2B and B2C companies. As the Director you will be responsible for leading a team of 5 Senior Client Managers to grow American Express revenue, by establishing mutually beneficial, profitable, and long-lasting relationships with merchant accounts. Your team will be accountable for delivering valuable, innovative insights and solutions to our clients across a diverse range of companies. You will oversee a dynamic team in the Region, with approximately $5BN+ in American Express charge volume and 400+ merchant relationships.In this role, you will:
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<li>Lead a team of 5 senior client managers and help them manage, deepen and improve relationships with 400+ respected brands.</li>
<li>Develop, lead, and motivate a top-performing team to retain and drive incremental business (B2B and B2C) by growing revenue and improving share.</li>
<li>Cultivate a culture of learning, strong challenger coaching skills, and consultative relationship management.</li>
<li>Lead your team in maintaining and strengthening American Express??? business by showcasing value, growing revenue, improving share, and increasing profitability.</li>
<li>Embrace the fast-changing payments landscape and keep current with payment trends and economic/competitive indicators.</li>
<li>Partner with internal colleagues to seek out and develop partnership and marketing assets that will be relevant to your customer base.</li>
<li>Model key sales behaviors/ skills and balance deal and skill coaching</li>
<li>Increase Merchant Satisfaction and maximize profits with an enterprise approach.</li>
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