Bilingual Call Center Advocate, Fluent Mandarin and Cantonese

Description: ?? The CC (Contact Center) Service Advocate helps us meet the goal of successfully managing comprehensive care and providing an unmatched patient experience for all Oak Street Health patients. ?? The CC Service Advocate is responsible for providing exceptional customer service by scheduling patient appointments efficiently and accurately. ?? This role involves handling inbound and outbound calls, managing appointment schedules, and ensuring an unmatched patient experience. Requirements: ?? High School diploma or equivalent required, some undergraduate education preferred ?? 1 year of customer service experience, call center environment experience preferred ?? A flexible and positive attitude ?? A friendly and nurturing attitude toward our patient population of older adults ?? Experience with EMR (Electronic Medical Record) documentation preferred ?? Ability to multitask, prioritize, and manage time effectively ?? Outstanding phone demeanor and etiquette ?? High level of integrity ?? Proficient PC skills, including basic Microsoft Excel skills ?? Spanish, Mandarin, Cantonese, or Polish speakers preferred ?? US work authorization ?? Someone who embodies being ??Oaky?? Benefits: ?? Paid vacation, sick time, and investment/retirement 401K match options ?? Health insurance, vision, and dental benefits ?? Opportunities for leadership development and continuing education stipends ?? New centers and flexible work environments ?? Opportunities for high levels of responsibility and rapid advancement ?? Company-provided work-from-home equipment, including a laptop, computer monitor, docking station, keyboard, mouse, and USB ethernet adapter

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