REMOTE AGENTS NEEDED FOR HYBRID POSITION - INBOUND CUSTOMER SERVICE/SALES/TRANSFER

REMOTE AGENTS NEEDED FOR HYBRID POSITION - CONTACT CENTER SUPPORT - INBOUND CUSTOMER SERVICE/SALES/TRANSFER IN THE AUTO INSURANCE INDUSTRY

HIRING IMMEDIATELY - SERIOUS INQUIRIES ONLY

As an agent you will be taking inbound calls from customers that are looking to get a quote on Auto Insurance. Your job will be to gather the needed customer information and then transfer the customer over to one of our sales vendors that will give them a quote for insurance.

Pay Rate:

This is a full time remote position Monday through Friday 9:00am-6:00pm EST and starts @ $16.00/hour.

Job Responsibilities: ?? Communicating with customers via inbound calls ?? Communicating with our clients when transferring customers to them ?? Be familiar with basic auto insurance points as a product so that you can answer questions properly as they come ?? Using rebuttals to overcome objections and concerns ?? Understanding the customers' needs to address with a relevant rebuttal ?? Gathering and documenting client information with accuracy so that our vendors always have the best information ?? Answering the client's questions accurately ?? Upselling products and services as required

Job Expectations:
?? Must have your own high-speed internet connection and hardwired to a router.
?? Ability to start immediately.
?? Provide an excellent customer experience in all interactions.
?? Uphold all company policies and procedures including but not limited to; attendance, punctuality, and/or behavior requirements.
?? Background check will be administered as part of hiring process.

Key Competencies:
?? Interpersonal skills
?? Strong communication skills - verbal and written
?? Active listening skills
?? Attention to detail and accuracy
?? Critical thinking
?? Strong drive to achieve monthly sales metrics
?? Good organizational skills

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