Afterhours Customer Care Rep / Account Manager (Excel Skills Required)
This timing of the position includes weekends and nights Central Standard Time - CST. Stones River is seeking a Customer Care Representative to join our team! You will be responsible for assisting internal and external customers by providing service and billing information to both. Responsibilities: ?? Incoming and Outgoing Phone calls ?? Processing of customer service requests ?? Updating customer portals ?? Working with Stones River Service Coordinators and notifying customers of service dates ?? Uploading documentation to customer portals as well as accounting/work order system ?? Data entry ?Qualifications: ?? Must be detail oriented ?? Must have a working knowledge of Excel and Microsoft Office ?? Must have at least 3 years of service customer care experience We provide: ?? Excellent career advancement opportunities ?? In-house training ?? A career with a rapidly growing company in a rapidly growing market Compensation: ?? Hourly to start with opportunities for growth ?? Medical, dental & vision ?? Life Insurance Benefit ?? Paid Holidays ?? Vacation ?? 401K Match ?? Sign-On/Referral Bonus after 90 days To apply: Qualified candidates please email your resume or work history. We are an equal opportunity employer. Company DescriptionStones River Electric stands as a distinguished family-owned and privately held company with a rich legacy spanning over 30 years. Our expertise lies in leading-edge services encompassing the design, installation, management, and maintenance of facility lighting, electrical, and energy solutions. Recognized for our unwavering dedication to enhancing energy efficiency and delivering cost-effective solutions, we have established a stellar reputation for innovation and excellence in the industry. As a dynamic and growing organization, we prioritize top-tier expertise, professionalism, and exceeding customer expectations. Join our team and be a part of our enduring legacy of success in the electrical industry!
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